Privacy Policy

ScaleWith (“ScaleWith,” “we,” “us” or “our”) is committed to maintaining your privacy and informing you of our privacy practices. This privacy policy (“Privacy Policy”) covers how we collect, use, and treat personal data.

You can jump to particular topics by going to the headings below:


About us.

Scope of this Privacy Policy.

Types of information we collect.

How we share your personal data.

How we keep your personal data safe.

International Transfers.

How long we keep your personal data for.

Accuracy and Data Minimisation.

Exercising your rights.

Automated decision making.

Changes to this privacy policy.


  • This policy tells you what you need to know about what information we collect about you as well as how, when, and why we collect it, what we do with it and how long we keep it for. 
  • In summary, we collect personal data to provide our services to you, by authorized personnel to access the ScaleWith Software or to deliver our services through our business partners.
  • We collect personal data when you sign up or use our services, either direct or through our business partners, and when you contact us (e.g., by email).
  • We don’t sell your personal data to anyone, but we do have to share it with some third parties so that they can help us run our business (for example, we share company name with our Social Impact Network partners in the execution of social or sustainability sales incentives).
  • We only keep your data for as long as we need it, you may ask us to do things like delete it, give you a copy of it, or correct it where it’s wrong.

About us.

Scalewith operates cloud-based SaaS software (the “Software”). We can be contacted as follows:

ScaleWith, Inc.: 825 Watters Creek Blvd, Building M, Suite 250, Allen TX, 75013

ScaleWith, Ltd.: which has a registered office at CMS Cameron Mckenna Nabarro Olswang LLP Cannon Place, 78 Cannon Street, London, EC4N 6AF 

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact If you are not satisfied with our response, you may have a right to lodge a complaint with your local privacy regulator.

Scope of this Privacy Policy.

This Privacy Policy applies to anyone who uses or accesses the Software, our website, or who uses ScaleWith services through one of our business partners. This Privacy Policy applies to you and your personal data as an individual, including where you are an employee of an entity that has entered into an agreement with us or with one of our business partners.

The Software may contain links to other websites for your convenience and reference. We are not responsible for the privacy practices or the content of those sites and encourage you to check their privacy policies.

We keep this Privacy Policy under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Types of information we collect.

Type of Data


Primary Purpose for Collection
and Use of Data

Account Registration

We collect your name and contact information when you create an account. We also collect information relating to the actions that you perform while logged into your account.

We have a legitimate interest in providing account related functionalities to our users. Accounts can be used to save your preferences and transaction history. 

Client Information 

We collect the name, and contact information, of our clients and their employees with whom we may interact. 

We have a legitimate interest in contacting our clients and communicating with them concerning normal business administration such as projects, services, critical information about the Software, and billing.

Cookies and First-Party Tracking

We use cookies. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a website is viewed. See our Cookie Policy for more information.

We have a legitimate interest in making our website operate efficiently. 

Cookies and Third-Party Tracking

We may place tracking technology on our website that collects analytics, records how you interact with our website, or allows us to participate in behavior-based advertising. This means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can report analytics to us or provide advertising about products and services tailored to your interests on our website, or on other websites. See our Cookie Policy for more information. 

We base the use of third-party cookies upon consent. 

Demographic Information

We collect personal information, such as your location. 

We have a legitimate interest in understanding our users and providing tailored services.


If you apply for a job posting, or become an employee, we collect information necessary to process your application or to retain you as an employee. This may include, among other things, your Social Security Number. Providing this information is required for employment.

We use information about current employees to perform our obligations to employees. In some contexts, we are also required by law to collect information about employees or applicants. We also have a legitimate interest in using your information to have efficient staffing and workforce operations.


If you provide us feedback or contact us for support, we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply.

We have a legitimate interest in receiving, and acting upon, your feedback or issues.


When you participate in a survey, we collect information that you provide through the survey. If the survey is provided by a third-party service provider, the third party’s privacy policy applies to the collection, use, and disclosure of your information.

We have a legitimate interest in understanding your opinions and collecting information relevant to our organization.

Software interactions

We use technology to monitor how you interact with the Software. This may include which links you click on, or information that you type into our online fields. This may also include information about your device or browser.

We have a legitimate interest in understanding how you interact with the Software to operate, manage, administer it as well as better improve it, and to understand your preferences and interests in order to improve or troubleshoot our offerings and services. We also have a legitimate interest in detecting and preventing fraud.

Web logs

We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors.

We have a legitimate interest in monitoring our networks and the visitors to our websites. Among other things, it helps us understand which of our services is the most popular.

We collect personal data from you directly upon registration, from your employer in order to authorize your account, and we will also collect some personal data based on how you interact with the Software or where you contact us. Note that when determining the bases for our use of your information, we rely on what we consider to be the most appropriate basis, even if there are multiple bases available in connection with our use. We may also process your personal data for additional purposes but only where these are compatible with the purposes outlined above, such as with consent, and we will update this Privacy Policy in such circumstances. 

How we share your personal data.

We may share your personal data with the parties set out below for the purposes set out in the table above.

Internal Third Parties

  • Internal third parties including our affiliates, authorized personnel, and group companies including, but not limited to, ScaleWith, Ltd. and ScaleWith, Inc. 

External Third Parties

  • Email distribution services
  • Analytics services 
  • Aggregation services
  • Service providers
  • Professional advisors
  • Any third parties with whom we are legally required to share your personal data as and when we are legally compelled to do so

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Additionally, we may need to transfer personal data to a third-party in connection with or related to an actual or potential reorganization, merger, sale, joint venture, assignment, transfer or other disposition (including a disposition in connection with a bankruptcy or similar proceedings) of the assets or stock of the business unit or division responsible for the information under this Privacy Policy; provided the acquiring third party has agreed to safeguard your personal data with protections that are compatible with those set out in this Privacy Policy.

How we keep your personal data safe.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach electronically, in writing, or by telephone where we are legally required to do so.

International transfers.

Some of the purposes set out in the table above require us to transfer data outside of the jurisdiction in which you may be located. Most notably this includes to our parent company ScaleWith, Inc., which his located in the United States. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring adequate safeguards are in place and a lawful transfer mechanism is used. If a business partner transfers personal information to us from the EEA to the United States we utilize the European Commission approved Standard Contractual Clauses. You can request a copy of any relevant Standard Contractual Clause. 

How long we keep your personal data for.

We retain information for the period of time necessary to fulfill the purposes for which we obtained the information and consistent with all applicable data protection laws. We use the following criteria to set our retention periods: (i) the duration of our relationship with you or our business partner through whom we deliver our service; (ii) the existence of a legal obligation as to the retention period; and (iii) the advisability of retaining the information in light of our legal position (for example, in light of applicable statutes of limitations, litigation, or regulatory investigations).

Accuracy and data minimisation.

We take reasonable steps (i) to maintain the accuracy of the personal data we process; and (ii) to limit the personal data that we process to that which is reasonably necessary for the purposes for which we obtained the information.

Exercising Your Rights.

You may make the following requests concerning your personal data:

  • Request access to your personal data. You may request access to your personal information or confirmation that we have information about you.  
  • Request correction of your personal data. We rely on you to update and correct your personal data. You may ask us to correct information that is inaccurate or incomplete. Note that we may keep historical information in our backup files as permitted by law.
  • Request erasure of your personal data. You may request that we delete your personal data. If required by law, we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another business purposes.
  • Object to processing of your personal data. You may object to our use or disclosure of your personal data by contacting us at the address described below.
  • Request transfer of your personal data. In certain limited circumstances, you may also request to receive access to your data in a portable, machine-readable format.
  • Right to withdraw consent. Where we process your personal data based upon consent, you may revoke consent. Please note, if you revoke your consent for the processing of personal information then we may no longer be able to provide you services.
  • Right to non-discrimination. We will not discriminate against anyone who exercise their rights as described in this policy.

If you wish to exercise any of the choices set out above, please contact us.  If required by law, upon request, we will honor your choice.  

Unsubscribing from email – if you no longer wish to receive email messages from us, you can opt out of this by either (i) following the “unsubscribe” instructions located near the bottom of each email message, or (ii) contacting us.

We do not currently recognize the “Do Not Track” signal. 

Please be aware that each of the rights listed above is a qualified right and there may be reasons why we are unable to comply with it, but in such circumstances, we will explain the reasons for this.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. 

In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. If you are an authorized agent submitting a request on behalf of an individual, you must attach a copy of a completed Authorized Agent Designation Form indicating that you are able to act on another person’s behalf. You can obtain a copy of the Authorized Agent Designation Form by contacting us.

Changes To This Privacy Policy.

We may change our privacy policy and practices over time. To the extent that our policy changes in a material way, the policy that was in place at the time that you submitted personal information to us will generally govern that information unless we receive your consent to the new privacy policy. Our privacy policy includes an “effective” and “last updated” date. The effective date refers to the date that the current version took effect. The last updated date refers to the date that the current version was last substantively modified.